Jergens Ultra Healing Moisturizer Has Been Recalled — Here’s What to Know


The U.S. Food and Drug Administration (FDA) announced Kao USA, owners of the lotion brand Jergens, voluntarily recalled two different sizes of one of its moisturizer products. The moisturizer product, Jergens Ultra Healing Moisturizer, is often used for both adults and kids, and the agency is asking consumers to check the product they’re using at home to ensure it’s not included in the recall. Here’s what parents need to know.

What product is being recalled?

In a news release, the FDA announced the voluntary recall of select units of Jergens® Ultra Healing Moisturizer. The recall includes two different sizes of the same product, including the 3oz and the 10oz bottles.

The moisturizer included in the recall were manufactured between October 1, 2021, and October 18, 2021, and this can be identified by looking at the lot codes on the bottles. The lot codes can be found printed in black in on the bottom of the bottle and they begin with the prefix “ZU” according to the FDA notice.

The affected lot codes for the 3 oz size are:

ZU712851 ● ZU712871
ZU722881 ● ZU722851
ZU712881 ● ZU712861

The affected lot codes for the 10oz size are:

ZU722741 ● ZU722781
ZU732791 ● ZU732811
ZU722771 ● ZU732781
ZU732801 ● ZU732821

However, the recall only includes the Ultra Healing moisturizer from Jergens. The other skin and moisturizer products manufactured by the brand are not included.

Why is Jergens Ultra Healing Moisturizer recalled?

The voluntary recall was prompted after discovering the presence of Pluralibacter gergoviae. The bacteria doesn’t generally pose any issue to healthy humans, according to the FDA. However, it does warrant a recall since the bacteria can, potentially, cause harm, especially to immunocompromised people.

Signs of infection from Pluralibacter gergoviae bacteria

According to a study published in the International Journal of Systematic Bacteriology, Pluralibacter gergoviae is a Gram-negative bacteria that can sometimes be found in cosmetic products, such as moistiruzer, since the bacteria is resistance to parabens, which is the antimicrobial agent commonly added to cosmetic products.

Generally, the bacterium doesn’t cause harm to healthy people, however people who have a weakened immune system may be more susceptible to infections, a Pluralibacter gergoviae infection.

What to do if you have a product included in the recall?

The FDA and Kao USA is asking consumers to discontinue the use of the recalled lotion. At this time there hasn’t been any health issues linked to the moisturizer.

The recall release states that anyone who has one of the recalled products should contact Kao USA customer service through phone or email. The company will send a coupon for a free product and a postage-paid label and bag to return the recalled moisturizer. When announcing the recall with the FDA, Kao USA said in a statement, “Kao USA cares about our consumers’ safety. We are committed to manufacturing products that not only meet, but exceed, the highest industry standards.

The FDA advises anyone who has had an “adverse event with the use of this product” to report through the agency’s MedWatch program.

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